1. About Slotlyy
Slotlyy is a booking platform that connects clients with salons and beauty businesses. Slotlyy provides the technology — the salons operate their own businesses independently. By using Slotlyy, you agree to these terms.
2. Salon responsibilities
Salons using Slotlyy agree to:
- Provide accurate information about their services, pricing, and availability
- Honour confirmed bookings made through the platform
- Handle client data in accordance with Ghana's Data Protection Act and Slotlyy's Privacy Policy
- Not use Slotlyy to facilitate any illegal activity
- Pay subscription fees on time — failure to do so will result in suspension and, after 59 days, permanent data deletion
- Only register genuine businesses — fake or fraudulent accounts will be terminated immediately
3. Client responsibilities
Clients using Slotlyy agree to:
- Provide accurate personal details when booking
- Show up for confirmed bookings or cancel in advance per the salon's cancellation policy
- Not abuse refund or cancellation mechanisms
- Not use Slotlyy to harass, defraud, or harm any salon or staff member
4. Payments and deposits
- Deposits collected at booking go directly to the salon's payment processor subaccount minus the processor's transaction fee. Slotlyy uses Paystack in Ghana; as Slotlyy launches in other countries it will use Paystack (Nigeria) or Flutterwave (the other eight).
- Slotlyy does not hold client funds — deposits are settled directly to the salon's bank account by the country-scoped payment processor.
- Refund decisions are made by the salon, not Slotlyy. Slotlyy is not liable for disputes between clients and salons.
- If a payment fails, the booking is not confirmed. The slot is held for 15 minutes before being released.
5. Subscriptions and billing
- Salon subscription fees are billed monthly.
- A 30-day free trial is available on Pro and Business plans. No card required to start a trial.
- If payment is not received by the due date, the salon's booking page will be taken offline after 7 days.
- After 59 days of non-payment, all salon data will be permanently deleted. This action cannot be reversed.
- Plan downgrades take effect immediately. Excess locations or staff members above the new plan's limit will be deactivated after a 7-day grace period.
6. Reviews
- Only clients with a verified completed booking may leave a review.
- Reviews must be honest and based on real experience. Fake, defamatory, or abusive reviews will be removed.
- Salons may reply to reviews but may not delete them.
- Slotlyy reserves the right to remove reviews that violate these terms after investigation.
7. Suspension and termination
Slotlyy may suspend or terminate any account at any time if these terms are violated, fraud is detected, or the platform is used in a way that harms clients, salons, or Slotlyy itself. In serious cases, no prior notice will be given.
8. Limitation of liability
Slotlyy provides technology infrastructure. We are not responsible for the quality of services provided by salons, disputes between clients and salons, or losses arising from a salon failing to honour a booking. Our liability to any party is limited to the amount paid to Slotlyy in the 3 months prior to the claim.
9. Changes to these terms
We may update these terms from time to time. Salon owners will be notified by email at least 14 days before material changes take effect. Continued use of Slotlyy after that date constitutes acceptance of the updated terms.
10. Governing law
These terms are governed by the laws of Ghana. Any disputes will be resolved in the courts of Ghana.